The prices in the shop are stated in Kr/SEK (Swedish crowns). Kindly observe that the currency exchange rates vary and we take no responsibility for the changes. We reserve all the rights for our products changes and variations. We also reserve the right for price changes caused by the change in price from the supplier, misprints in the price list as well as errors in prices depending on inaccurate information and reserve the right to adjust the price.
When you have completed an order, our system will automatically send the order confirmation to the email address you provided at checkout. The email contains all the information about your order, the billing address, shipping address, products, prices and shipping costs. If something is wrong in the order, you should contact us immediately via email email@example.com.
You must be 18 years old or have parental consent in order.
For countries within the EU all prices include the Swedish 25% VAT. For other markets the VAT will be deducted in the checkout, unless stated otherwise. The shipping cost will be calculated based on the delivery address.
We accept the following payment methods:
• American Express
• Klarna Checkout
All credit and debit cardholders are subject to validation and authorization by both the card issuer and us to maintain security and to prevent fraud.
The Shop operates Monday to Friday with an exception for Swedish public holidays.
Our shipping partners are DHL and UPS. An estimated delivery time is 2-15 days depending on your location. Please note that the delivery time is to be seen as guidelines, we disclaim all responsibility to any delays in delivery. During our sale the delivery time may be slightly longer than usual. When your order leaves our warehouse you will receive a shipping confirmation by e-mail with your tracking number so that you can follow your order. If there have been delays in your delivery (but we notified you of the longer delivery time) then you should contact us directly via e-mail firstname.lastname@example.org.
ElceLiving does not take any responsibility for customs clearance. Additional costs may come due to the customs handling.
You may return your order (including items on sale) within 14 days after you have received the order, provided that the product is in its original condition with all labels attached. The item must be in perfect condition and may not be worn, washed or altered in any way. We also need to have the original order number. We reserve the right to refuse any returns that do not pass our quality control.
CUSTOM MADE PRODUCTS
The right does not apply to be special ordered or custom made for the customer: wallpapers, furniture and other products marked with ‘CUSTOM MADE’.
ElceLiving cannot administrate exchanges of items that are purchased from our web shop. Return the ordered item by following the instructions above. As soon as we have handled your return you will receive a refund via the same payment method used to make the purchase. If you wish another product, size or color, please place a new order.
SWEDEN: The original shipping cost will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, a return cost will be applied to every individual order. Your refund will be made via the same payment method used to make the purchase. It may take up to 14 days from the day that we have received your return until you will receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return you will receive an automated confirmation by e-mail.
OTHER COUNTRIES: The original shipping and the return shipping costs will be applied on all returns and is deducted from your refund. Regardless if you send back multiple orders in one package, a return cost will be applied to every individual order. Your refund will be made via the same payment method used to make the purchase. It may take up to 14 days from the day that we have received your return until you will receive your refund. Please note that a few additional days may occur during our sale period. As soon as we have handled your return you will receive an automated confirmation by e-mail.
ADDITIONAL RETURN COSTS
Sweden: 0 SEK (only the original shipping cost)
Denmark: 75 SEK incl. VAT
United Kingdom including Isle of Man: 120 SEK incl. VAT
Countries within EU including Monaco: 120 SEK incl. VAT
Norway: 250 SEK excl. VAT
Switzerland: 250 SEK excl. VAT
The Aland Islands: 120 SEK excl. VAT
OTHER COUNTRIES 250 SEK excl. VAT
COST OF UNCLAIMED RETURNING PRODUCTS
The orders that are returning to our warehouse due to the customer doesn’t pick them out at DHL / UPS Service point we debit the original shipping cost + 160 SEK fee (Sweden). For international customers, the fee is the original shipping costs + 250 SEK.
INCORRECT CONTACT DETAILS
Kindly notice that in cases where the customer writes wrong shipping or contact details, resulting in returning goods, we debit the original shipping cost + 160 SEK fee (Sweden). For international customers, the fee is the original shipping costs + 250 SEK. In cases of the customer is filling in incorrect contact details, ElceLiving cannot administrate the re-sending or change of the delivery details after the package has been sent.
RECEIVE A RETURN LABEL
We ask you to email us to receive your return voucher. Contact us and send us following information:
- You order number
- Your reason for returning the item
ElceLiving is not responsible for any packages that are sent with another return label than the one provided by us. If you choose to use another courier you are responsible for the package and its items until it arrives at our warehouse. If you send back your return with another courier please notify our customer service in advance at info@elcestockholm. Make sure to include correct information about which order you are sending back and which items that are enclosed.
HOW TO RETURN
1. Place the item in the original package
2. Attach the return label on top of the package
4. Return the package to a DHL Servicepoint
5. Ask for a receipt with a tracking number and save it in case of any delays / problems in DHL shipping
1. Place the item in its original package
2. Attach the return label on top of the package
4. Visit UPS, click on “UPS Global” and select your country
5. Call the UPS customer service to arrange a pick-up
6. Ask for a receipt with a tracking number and save it in case of any delays / errors in UPS shipping
IMPORTANT INFORMATION FOR COUNTRIES OUTSIDE OF EU
Email us to receive the Proforma Invoice For Return Of Goods and fill out 3 examples of it. Please save the tracking number (written on your return label) to be able to claim the sales tax and the customs duty.
Contact your local UPS office to receive your customs declarations number. They will ask you for your tracking number. When you have received your customs declarations number please contact customs service in your country.
When we ship your items, we do our best to make sure they are in perfect condition. However, in case you receive a damaged or defect item please send us a picture where we can clearly see the defect and explain the fault. Send the picture attached in an e-mail to email@example.com and we will get back to you as soon as possible. Your claim shall be made directly when you discover the defect, within 14 days. We only accept claims that are caused by manufacturing faults. Products that are damaged as a result of daily wear are not considered to be faulty. We can only handle faulty garments from orders that are purchased in our webshop.
If we agree to accept your claim we will send you a new return label by e-mail to use when sending back the faulty garment.
We do not guarantee that the images reflect the product’s exact appearance when a certain color difference may occur depending on the monitor, the photo quality and resolution. We reserve the rights to all variations in products
We take no responsibility for any delay or failure due to circumstances beyond its current such as labor disputes, fire, war, government decisions, reduced or non-delivery from the supplier. Furthermore, we take no responsibility for any changes in the products / product characteristics as amended by the respective supplier and other factors beyond our control. The company is also never responsible for direct or indirect damage / loss that may arise for the customer.
The information in the cookie can be used to monitor a user’s surfing. Cookie is a small text file that the website you are visiting asks to save on your computer to provide access to various functions. You can set their browser to automatically reject cookies. For more information on the Post and Telecom Agency’s website.
The Personal Data Act (PUL)
We do not store your customer data for other than full tracking of your order. We follow
Data Protection Act since it came into force in 1998. You can always request a correction, as well as excerpts
that we will remove your information from our records.
Elce Interiors AB
E-mail address: firstname.lastname@example.org